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Many small and medium businesses need tech support services, but with the cost of an internal IT staff starting at about $40,000 a year it just isn’t possible. Keep in mind that once computers are properly setup and used, they rarely break down or have problems, so your in-house IT Staff will be mostly sitting around with nothing to do.
That’s where we come in. Rather than having to pay a staff person to sit around waiting for a computer to break, your small to medium business could be using pay-as-you-go tech support from CyberTech Computers in Santa Fe.
We are like your own IT department that is always on standby 24 hours a day, 7 days a week. You don’t have to make room in your office for an IT department, you don’t have to spend money on training staff or purchasing tools or equipment, this frees up space and money for more important things. The best part is that you only pay us when you use our services. We also offer monthly service contracts that help you budget your IT expenses more efficiently.
When you use CyberTech Computer’s Managed IT Service, you get an IT Manager with over 27 years experience in the computer consulting and repair business, a trained and professional off-site IT staff available 24 hours a day, and the benefit of the latest computer troubleshooting and repair equipment and techniques, all for a price much lower than an on-site IT department.
While each business has specific needs that are determined on a case by case basis, here are some guidelines that explain how our service works, along with the associated costs:
Managed PC Workstations
$60 a month per PC (billed yearly)
$70 a month per PC (billed semi-anually)
$80 a month per PC (billed quarterly)
- Support for Microsoft Applications – Not sure how to use mail merge in Word? Trying to layout a spreadsheet in Excel? Trying to figure out why that PowerPoint presentation takes so long to load? Let our team of experts help you with your Microsoft applications to keep your staff productive.
- Monthly Optimization of Workstation – We can connect to your computers by secure remote connection and optimize hard drives, scan for virus infection, and verify that anti-virus and other automatic systems are performing as expected.
- Software License Management – We can help you keep track of your software licenses, how many you need for your site, and when they come up for renewal.
- Manage VPN Clients – If you have (or want) remote users, we can set you up or just provide support for your existing virtual private network (VPN) system.
- Operating System and Software Updates – We can monitor your critical software and operating system for outstanding updates to keep your computing environment stable, secure, and up-to-date.
- Remote Support – If you are having a computer problem our technicians can establish a secure remote link to your computer over the internet and help you. This link allows our technicians to see your computer desktop and perform repairs while you wait. We can even deliver training by remote.
- Phone Support – Got a quick question? We are happy to answer.
Additional PC Workstation Services:
- After-hours Support ($135 per hour) – After-hours support is ideal for businesses that cannot take their computers down for service during the day, and prefer to have them worked on after hours.
- Emergency Support ($180 per hour) – Emergencies can come any time of the day or night. That’s why we are also available any time of the day or night. Our emergency service will provide phone support usually within an hour, and if a technician needs to come on-site, they are usually there within 2 hours.
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Managed IT
